technical documentation - case studies

ClearForest Inc.
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ClearForest Inc. is a world leader in the field of text-mining. Appointed within a year of its establishment, we produced from scratch all end-user technical documentation relating to its software. Specifically, we -
  • developed user manuals of the firm's software for end-users and for in-house training
  • wrote white papers on key applications that helped focus marketing efforts
  • helped increase the software's accuracy by enhancing vocabulary of information extraction rules
  • developed a synonyms knowledge base to further enhance text-mining accuracy
  • edited key presentations and correspondence for correct English usage and style
  • edited and formatted academic papers by the company's subject matter experts (SMEs)
  • developed all technical illustrations and diagrams
  • designed a revised user interface of future versions of the firm's ClearResearch application.

Lynx Photonic Networks Inc.
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Lynx Photonic Networks Inc. is the leading provider of photonic switches and optical applications to carriers and large enterprises, and of a wide range of modules of next generation equipment to telecom system vendors. Over fifteen months, we helped by
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    writing and edited all end-user documentation for company products
  • rewriting inadequate legacy documentation;
  • creating FrameMaker templates to streamline future documentation;
  • recreating technical illustrations for improved clarity;
  • bringing SMEs' English-language articles up to publication standard
  • revamping graphic user interfaces for proprietary software to enhance usability
  • handling all aspects of digital photography of company products in technical documentation.